Termeni de utilizare

TERMS OF SERVICE

Last updated: April 2026

Welcome to Portelix. By accessing our website www.portelix.com and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. ACCEPTANCE OF TERMS

By accessing or using www.portelix.com, creating an account, or placing an order, you confirm that you are at least 18 years of age and agree to be legally bound by these Terms of Service and all policies incorporated herein, including our Privacy Policy, Return & Refund Policy, and Shipping Policy. If you do not agree, please discontinue use of our website immediately.

2. ABOUT PORTELIX

Portelix is an online retailer specializing in premium decorative projectors and ambient lighting products. We operate globally, serving customers worldwide through our e-commerce platform at www.portelix.com.

3. ACCOUNT REGISTRATION

  • You may browse our website without creating an account. However, certain features require registration.
  • When creating an account, you agree to provide accurate, current, and complete information.
  • You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You agree to notify us immediately at contact@portelix.com of any unauthorized use of your account.
  • Portelix reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period.
  • You may not create multiple accounts or transfer your account to another person without our written consent.

4. PRODUCTS & PRICING

Product Information

  • All product descriptions, images, and specifications are provided in good faith and are as accurate as possible. However, we do not warrant that product descriptions or other content are error-free, complete, or current.
  • Product images are for illustrative purposes only. Actual colors and appearance may vary slightly due to monitor settings and manufacturing variations.
  • We reserve the right to discontinue any product at any time without notice.
  • We reserve the right to limit the quantities of any product we offer, including the right to limit or cancel quantities purchased per person, per household, or per order.

Pricing

  • All prices are displayed in USD unless otherwise stated at checkout.
  • Prices are subject to change without notice. The price applicable to your order is the price displayed at the time you place your order.
  • We reserve the right to correct any pricing errors, even after an order has been placed. In such cases, we will notify you and give you the option to proceed at the correct price or cancel your order.
  • Promotional prices are valid only for the duration of the promotion.

5. ORDERS & PAYMENT

Placing an Order

  • By placing an order, you are making an offer to purchase the selected products at the stated price. All orders are subject to acceptance by Portelix.
  • We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or for commercial purposes.

Order Confirmation

  • You will receive an automated email confirming receipt of your order. This confirmation does not constitute acceptance of your order.
  • Acceptance of your order occurs when we dispatch the goods and send you a shipping confirmation email.

Payment

  • We accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other payment methods displayed at checkout.
  • All transactions are processed securely using industry-standard SSL encryption. We do not store your full payment card details on our servers.
  • By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method.
  • In the event of a payment dispute or chargeback, we reserve the right to suspend your account pending resolution.

Taxes & Duties

  • Prices displayed on our website do not include applicable taxes, customs duties, or import fees unless explicitly stated.
  • Customers are responsible for all taxes, duties, and fees imposed by their country or jurisdiction.
  • Portelix is not responsible for any additional charges levied by customs authorities upon delivery.

6. SHIPPING & DELIVERY

  • We ship worldwide. Estimated delivery times are provided at checkout and are estimates only — they are not guaranteed.
  • Portelix is not responsible for delays caused by customs processing, carrier issues, weather events, or other circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery to the carrier.
  • Please ensure your shipping address is accurate at the time of ordering. Portelix is not liable for orders delivered to incorrect addresses provided by the customer.

For full details, please refer to our Shipping Policy at www.portelix.com.

7. RETURNS & REFUNDS

  • We offer a 30-day return policy from the date of delivery for unused items in their original condition and packaging.
  • Certain items may be non-returnable as specified in our Return & Refund Policy.
  • Refunds are processed to the original payment method within 5–10 business days of receiving and inspecting the returned item.
  • Items that are defective or damaged upon arrival will be replaced or refunded at no additional cost to the customer.

For full details, please refer to our Return & Refund Policy at www.portelix.com.

8. INTELLECTUAL PROPERTY

  • All content on www.portelix.com, including text, graphics, logos, images, product descriptions, videos, and software, is the exclusive property of Portelix and is protected by international copyright, trademark, and intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
  • You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without our prior written consent.
  • Any unauthorized use of our intellectual property may result in legal action.

9. PROHIBITED CONDUCT

When using our website, you agree not to:

  • Use the website for any unlawful, fraudulent, or malicious purpose
  • Violate any applicable local, national, or international laws or regulations
  • Attempt to gain unauthorized access to any part of our website, servers, or databases
  • Transmit any viruses, malware, or other harmful code
  • Use automated tools, bots, or scrapers to extract data from our website
  • Post or transmit any content that is defamatory, offensive, obscene, or infringes on third-party rights
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Engage in any conduct that could damage, disable, overburden, or impair the proper functioning of our website
  • Collect or harvest personal information of other users without their consent

10. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites or integrate third-party services for payment processing, analytics, and marketing. These third parties have their own privacy policies and terms of service, and we encourage you to review them. Portelix is not responsible for the content, practices, or policies of any third-party websites or services.

11. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, Portelix provides this website and its products on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

  • The website will be uninterrupted, error-free, or secure
  • Any defects will be corrected
  • The website or its servers are free of viruses or other harmful components
  • The results of using the website will meet your expectations

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Portelix and its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with:

  • Your use of or inability to use our website or products
  • Any unauthorized access to or alteration of your data
  • Any third-party conduct or content on our website
  • Any other matter relating to our website or products

Our total cumulative liability to you for any claims arising from these Terms or your use of our website shall not exceed the total amount you paid to Portelix in the 12 months preceding the claim.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Portelix and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of our website or products
  • Your violation of these Terms of Service
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content you submit or transmit through our website

14. FORCE MAJEURE

Portelix shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, government actions, power failures, internet outages, or carrier disruptions.

15. GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service shall be governed by and construed in accordance with applicable international e-commerce laws and regulations.

In the event of any dispute arising from these Terms or your use of our website, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief for urgent matters.

16. CHANGES TO TERMS

Portelix reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. Changes will be effective immediately upon posting to our website. We will update the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

18. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Portelix.

19. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Legal Notice, constitute the entire agreement between you and Portelix with respect to your use of our website and supersede all prior agreements, representations, and understandings.

20. CONTACT US

For any questions or concerns regarding these Terms of Service, please contact us:

Portelix 📧 contact@portelix.com 🌐 www.portelix.com

We aim to respond to all legal inquiries within 2 business days.