Contact Us
At Portelix, our relationship with our customers is our number one priority. We understand that every order matters and that sometimes you need a quick, clear answer. That's why our support team is ready to help you with any question, concern, or suggestion — whether it's about a product, an ongoing order, or simply a curiosity about our brand.
We pride ourselves on fast response times and direct communication, without unnecessary bureaucracy. Every message we receive is handled with seriousness and empathy, because we know how important it is to feel heard when you have a problem or a question.
You can write to us anytime at: contact@portelix.com
We respond within a maximum of 24 business hours.
⏰ Support Hours
🗓️ Monday – Friday: 08:00 – 23:00 (EET)
🗓️ Saturday: 08:00 – 18:00 (EET)
🗓️ Sunday: Closed
💡 Before You Contact Us
You can find quick answers to the most frequently asked questions on our FAQ page. There we've gathered everything you need to know about shipping, payments, returns, and our products.
🌟 Our Commitment
Regardless of the reason you contact us, we promise to provide you with an honest, professional, and helpful response. At Portelix, every customer matters — and that's not just a slogan, it's the way we work every single day.