Frequently Asked Questions (FAQ)

📦 Orders & Shipping

How long does delivery take?

International shipping generally takes 7–20 business days, depending on the destination. You will receive an email with a tracking number as soon as your order is shipped.

Do you ship worldwide?

Yes! Portelix ships internationally. Shipping costs and delivery times may vary depending on the destination country.

How do I track my order?

After shipment, you will receive an email with a tracking link. You can use that link to view the status of your order in real time.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as other payment methods available at checkout.

Is it safe to pay on your website?

Absolutely. All transactions are processed through Shopify Payments, a secure platform with SSL encryption. Your financial data is safe.

🔄 Returns & Refunds

Can I return a product?

Yes, we accept returns within 30 days of receiving your order, provided the product is in its original condition, unused, and in its original packaging.

How do I initiate a return?

Contact us at our support email with your order number and the reason for the return. Our team will get back to you within 24–48 hours.

When will I receive my refund?

Refunds are processed within 5–10 business days after the return has been received and verified.

🔦 Products

Are your products compatible with any outlet?

Our products come with a universal adapter or are compatible with international standards. Check each product description for specific details.

Do you offer a warranty on products?

Yes, all Portelix products come with a 12-month warranty against manufacturing defects.

📬 Contact

How can I contact you?

You can reach us anytime through our Contact page. We respond within 24 hours on business days.