Privacy policy

 

Last updated: April 10, 2026

Portelix operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience ("Services"). Portelix is powered by Shopify, enabling us to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you communicate with us in any other way. In the event of a discrepancy between our Terms of Service and this Privacy Policy, this Privacy Policy shall apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or another person, or that can reasonably be associated with you. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

  • Contact data including name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to cart, add to your wishlist, purchase, return, exchange, or cancel, as well as past transactions.
  • Communications with us including information you include in communications with us, for example when you submit a customer support request.
  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange delivery, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. This may include using your personal information to improve and better tailor the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and to display online advertisements for products or services within the Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with any other person.
  • Communicating with you. We use your personal information to provide customer support, respond promptly, offer efficient services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery).
  • With business and marketing partners to provide you with marketing services and send you promotional materials. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you reside, you may have the right to request that we not share information about you for the purpose of displaying targeted advertisements and marketing materials based on your online activity across various merchants and websites. You may exercise your right to opt out of these uses here.
  • When you request, provide consent, or otherwise express agreement to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transferred and disclosed to Shopify, as well as to third parties that may be located in countries other than your country of residence, in order to provide and improve the Services. Additionally, to help us protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants and with Shopify. In these situations, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here. Link to Shopify Privacy Portal.

Third-Party Sites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right of access/to information. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request the deletion of personal information we hold about you.
  • Right to correction. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain situations and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of the processing of your personal information for purposes considered to constitute "targeted advertising" as defined under applicable privacy laws. You may exercise your right to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as an opt-out request for the device and browser you are using to visit our site. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about the Global Privacy Control, please visit: https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided under local law, you may exercise the following rights in addition to those mentioned above:

  • Right to object to and restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
  • Right to withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing based on your consent prior to its withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at: contact@portelix.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.