Contact information
CONTACT INFORMATION
Portelix 🌐 www.portelix.com
Customer Support 📧 contact@portelix.com For order inquiries, shipping questions, returns, and general support.
Legal & Privacy Inquiries 📧 contact@portelix.com For questions regarding our Terms of Service, Privacy Policy, or data protection requests.
Business & Partnerships 📧 contact@portelix.com For wholesale inquiries, brand collaborations, and partnership opportunities.
Customer Support Hours Monday – Friday: 8:00 AM – 23:00 PM (Eastern European Time / EET) We aim to respond to all inquiries within 24 hours on business days. During peak seasons, response times may be up to 48 hours.
Order Support Before contacting us, please have your order number ready to help us assist you faster. You can find your order number in your confirmation email.
Returns & Refunds For return requests, please email contact@portelix.com with your order number and reason for return. See our full Return & Refund Policy for details.
Portelix is committed to providing exceptional customer service. Your satisfaction is our priority.